🔒 Data & Privacy

rbajee Privacy
Policy

At rbajee, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use our platform, why we collect it, how we protect it, and what rights you have over it. We keep things straightforward — no legal jargon that hides what's actually happening with your data.

Last updated: January 2025  ·  English (Bangladesh)

🛡️
Your Data, Protected
rbajee uses SSL encryption and strict access controls to keep your personal information safe at every step.

Privacy at a Glance

How rbajee Protects You

Six commitments rbajee makes to every player regarding their personal data

SSL Encryption on Everything

Every page of rbajee — from the login screen to the cashier — is protected by industry-standard SSL encryption. Data transmitted between your device and rbajee's servers cannot be intercepted or read by third parties.

We Never Sell Your Data

rbajee does not sell, rent, or trade your personal information to third-party marketers. Your data is used only for the purposes described in this policy — running your account, processing payments, and keeping the platform secure.

You Control Your Data

rbajee gives you real control over your personal data. You can request access to what we hold, ask for corrections, request deletion, or withdraw consent for marketing communications — all through a simple support request.

Minimal Data Collection

rbajee only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with regulatory requirements. We do not collect data speculatively or for purposes we haven't disclosed.

Strict Internal Access Controls

Access to player personal data within rbajee is restricted to staff who genuinely need it to do their jobs. Passwords are stored in encrypted form and are never visible to any rbajee employee in plain text.

Breach Notification

In the unlikely event of a data breach that affects your personal information, rbajee will notify affected players promptly and take immediate steps to contain the breach and prevent further exposure.

Summary: rbajee collects only the data needed to run your account and process payments. We protect it with encryption, we never sell it, and you can request access, correction, or deletion at any time by contacting [email protected].

01 Introduction

This Privacy Policy applies to all users of rbajee — whether you access the platform through the website at rbajee.casino or through the rbajee mobile app. It explains how rbajee collects, uses, stores, and protects your personal data, and what rights you have in relation to that data.

rbajee takes privacy seriously. The platform was built for players in Bangladesh, and we understand that trust is the foundation of any long-term relationship between a player and a casino. Handling your personal data responsibly is a core part of that trust.

By registering an account at rbajee, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not use rbajee.

This policy should be read alongside rbajee's Terms and Conditions, which govern your use of the platform more broadly.

02 Data We Collect

rbajee collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers during transaction processing.

Information you provide directly:

  • Full legal name and date of birth
  • Email address and phone number
  • Residential address
  • Government-issued ID details (submitted during verification)
  • Payment method details (bKash number, Nagad number, bank account details)
  • Communications you send to rbajee support

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent, and actions taken on the platform
  • Game session data including bets placed, outcomes, and session duration
  • Login timestamps and session identifiers

Information from third parties:

  • Transaction confirmation data from bKash, Nagad, Rocket, and bank partners
  • Identity verification results from KYC service providers
  • Fraud screening signals from payment processors

rbajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

Data Category Examples Source
Identity Data Name, date of birth, NID number You / KYC provider
Contact Data Email, phone, address You
Financial Data bKash/Nagad number, transaction history You / Payment provider
Technical Data IP address, device info, browser type Automatic
Usage Data Game history, session logs, bet records Automatic
Communications Support chat logs, emails You

03 Why We Collect It

rbajee collects and processes personal data only for specific, legitimate purposes. We do not collect data speculatively or for purposes we have not disclosed. The main reasons we process your data are:

  • Account management: To create and maintain your rbajee account, verify your identity, and ensure only you can access your account.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
  • Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, including verifying player identities and monitoring transactions for suspicious activity.
  • Fraud prevention: To detect and prevent fraudulent activity, bonus abuse, and unauthorised account access.
  • Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
  • Platform improvement: To analyse how players use rbajee and identify areas where the platform can be improved.
  • Responsible gaming: To monitor gameplay patterns and identify players who may need support, in line with our responsible gaming commitments.
  • Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.

rbajee will never use your personal data for a purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

04 Who We Share It With

rbajee does not sell your personal data to anyone. We share data only where it is necessary to operate the platform or comply with legal obligations. The categories of third parties who may receive your data are:

  • Payment processors: bKash, Nagad, Rocket, and banking partners receive the transaction data necessary to process your deposits and withdrawals.
  • Identity verification providers: KYC service providers receive identity documents you submit for verification purposes. These providers are contractually bound to use your data only for verification and to protect it appropriately.
  • Fraud prevention services: Fraud screening tools may receive technical data such as IP addresses and device fingerprints to assess transaction risk.
  • IT and hosting providers: rbajee's platform infrastructure is hosted on secure servers. Hosting providers have access to server-level data but are contractually prohibited from accessing or using player data for their own purposes.
  • Regulatory authorities: rbajee may be required by law to disclose player data to regulatory or law enforcement authorities in response to a valid legal request.

All third parties who receive personal data from rbajee are required to handle it in accordance with applicable data protection standards. rbajee does not transfer personal data to countries with inadequate data protection frameworks without appropriate safeguards in place.

05 Cookies & Tracking

rbajee uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

Types of cookies rbajee uses:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
  • Analytics cookies: Help rbajee understand which pages are visited most, how long players spend on different sections, and where players encounter problems. This data is aggregated and anonymised.
  • Preference cookies: Remember your settings such as language preference and display options so you don't have to set them again each visit.
  • Marketing cookies: Used only if you have consented to receive personalised promotions. These cookies help rbajee show you offers that are relevant to your activity on the platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the rbajee platform. For the rbajee mobile app, similar tracking technologies are used and can be managed through your device's app permissions settings.

06 Data Retention

rbajee retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

  • Account and identity data: Retained for the duration of your account plus a minimum of 5 years after closure, in line with anti-money laundering regulatory requirements.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction.
  • Game session logs: Retained for 2 years from the date of each session.
  • Support communications: Retained for 3 years from the date of the last communication in a thread.
  • Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When data is no longer required, rbajee deletes or anonymises it securely. Data that has been anonymised — meaning it can no longer be linked back to you — may be retained indefinitely for statistical and analytical purposes.

07 Your Rights

You have meaningful rights over your personal data at rbajee. To exercise any of these rights, contact [email protected] with your request. rbajee will respond within 30 days.

Right of Access

Request a copy of all personal data rbajee holds about you.

Right to Rectification

Ask rbajee to correct any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data where there is no legal obligation to retain it.

Right to Restrict Processing

Ask rbajee to limit how your data is used while a dispute or correction request is being resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format to transfer to another service.

Right to Withdraw Consent

Withdraw consent for marketing communications at any time without affecting your account.

08 Security Measures

rbajee implements a layered approach to data security. No single measure is relied upon exclusively — instead, multiple controls work together to protect your personal data from unauthorised access, loss, or disclosure.

  • SSL/TLS encryption: All data transmitted between your device and rbajee's servers is encrypted using TLS 1.2 or higher.
  • Password hashing: Account passwords are hashed using a strong one-way algorithm. rbajee staff cannot see your password in plain text.
  • Access controls: Internal access to player data is restricted on a need-to-know basis. Staff access is logged and audited regularly.
  • Two-factor authentication: rbajee supports two-factor authentication for player accounts. We strongly recommend enabling this in your account settings.
  • Regular security reviews: rbajee conducts periodic security assessments to identify and address vulnerabilities before they can be exploited.
  • Incident response: rbajee has a documented incident response plan. In the event of a data breach, affected players will be notified promptly and steps will be taken immediately to contain the incident.

While rbajee takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for rbajee and never share your login credentials with anyone.

09 Minors

rbajee is strictly for players aged 18 and above. rbajee does not knowingly collect personal data from anyone under the age of 18. If rbajee discovers that an account belongs to a minor, the account will be closed immediately, all funds will be returned to the deposit source, and all personal data associated with the account will be deleted.

If you believe a minor has registered an account at rbajee, please contact [email protected] immediately with the relevant details so we can investigate and act promptly.

10 Policy Changes

rbajee may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, rbajee will notify registered players via email or an in-platform notification.

The updated policy will be published on this page with a revised "last updated" date. Continued use of rbajee after the updated policy has been published constitutes acceptance of the changes. If you do not accept the updated policy, you should stop using rbajee and contact support to close your account.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the rbajee privacy team directly. We aim to respond to all privacy-related enquiries within 30 days.

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on any page of rbajee.casino

For data access or deletion requests, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure we are responding to the correct person.

🎰 Play with Confidence

Your Privacy Is Safe. Start Playing

Now that you know how rbajee handles your data, join thousands of players in Bangladesh who trust rbajee for fair games and secure payouts via bKash and Nagad.

18+ only  ·  Play responsibly  ·  rbajee.casino